The customer service was herbal I brought my mom with me we love to play the kino machines there was this young lady sitting at a machine not paying and texting on her phone for over an hour With no money in her machine there are not that many of the Kino machines in there so I asked her if she is not Playing if you can please move She refused So I got customer service over there and ask them if they can please get her to leave the machine if she is not going to play So other people can play and they told me that her color of her card is more higher than mine and that they were going to lock up the machine And save it for her while she sits there and Waits for somebody to come to the casino and bring her some money And they were very rude about it. I just visited San Manuel Casino on 5/29/18 I have been going there for quite some time now but it was the worst visit by far. I'm a native of California and I have to go to Nevada. I think it is best that my fiance and I go with our first mind and even listen to other people that stop going to San Manuel and just take that drive up to State Line or into Las Vegas where I can actually when something and eat for free.I am very unhappy with my experience at San Manuel Casino. The service is so bad on the second floor we play is just sad. I do receive the free buffets I believe I've already payed for anyway, over and over and over again.

I am also a Disabled Army Combat Veteran Retired, and I am ashamed that I can't even tell people I know that I enjoy visiting San Manuel because, 1). I'm not a Diamond Card holder, but, I am a Emerald Card holder and I started coming to San Manuel Casino after I retired from the Department of Defense in Hawaii.

After all the money I've lost to /or given this casino and all the paychecks my money help to pay, this is how they treat me. To add insult to injury, the casino had the nerve to take away my 2 dinner buffets I was once receiving.

This type of activity has been happening to me over, and over, and over again for the pass 2 1/2 years now to my fiance and myself. It was depressing to keep pressing the button, time and time again waiting for some type of payoff or something, just to let me down again. Not once did this machine pay over $ 24.00 at one time, and this was so very far and few. I visited SAN MANUEL ON JUNE 29TH 2018 and played the buffalo slot machines like I always do when I go to SAN MANUEL.This time I played the same machine for 9 consecutive hours, dumping between $ 500 and $ 600 dollars into this machine and playing different denominations.

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